Technical Support Engineer, AI-native GRC
United States
Full Time
2 weeks ago
No H1B
Key skills
AWSAzureCloudGoogle Cloud PlatformSQLRGCPGoogle CloudSaaSJiraCommunication
About this role
Role Overview
- Manage technical support tickets via Zendesk: classify, reproduce, troubleshoot, and escalate as needed.
- Provide timely, high-quality responses to internal and external users.
- Ensure smooth ticket handover between global regions and maintain clean communication threads.
- Collaborate with Product, R&D, and Application teams to analyze and resolve issues.
- Monitor product health via logs and assist in incident triage when required.
Requirements
- 2+ years of experience in a Technical Support Engineer or SaaS Support role.
- Strong understanding of Cloud Environments – experience with AWS, GCP, or Azure
- Hands-on experience with SQL, APIs (JSON), and log analysis.
- Experience with Zendesk, Jira, or similar tools.
- Excellent English communication skills – written and verbal.
- Strong ownership, attention to detail, and ability to work independently.
Tech Stack
- AWS
- Azure
- Cloud
- Google Cloud Platform
- SQL
Benefits
- Health insurance
- Flexible work arrangements