Support the development, ongoing management, evolution, and execution of the well-being product roadmaps (i.e. Well-Being Solution, Healthy Rewards), ensuring alignment with CHC strategy and enterprise wellness goals.
Translate strategy into actionable requirements, coordinating with cross‑functional partners to deliver enhancements, new capabilities, and market‑ready releases.
Partner with operations and vendor teams to manage product solutions for CHC employer clients.
Support the migration strategy and execution for legacy wellness and incentive programs.
Maintain and optimize operational processes, workflows, and documentation for the well‑being product ecosystem.
Serve as a key liaison across Product, Operations, Clinical, Digital, and Technology teams to ensure operational readiness, coordinated delivery, and issue resolution.
Facilitate status reporting, risk identification, issue escalation, and cross‑functional alignment required to support product capabilities.
Partner with Client Delivery, Sales, and Go-To-Market teams to ensure accurate representation of Well‑Being Solution capabilities.
Track and analyze program performance, engagement metrics, incentive utilization, client satisfaction, and operational KPIs.
Identify optimization opportunities through data insights and operational feedback loops, partnering with analytics teams to drive measurable improvements.

Bachelor’s degree or equivalent experience in business, healthcare, product management, or related field.
5+ years of experience in product management, operations, program management, or strategy—preferably within health care, digital health, wellness, or incentive program management.
Exceptional communication skills, with an ability to synthesize complex topics and drive alignment across stakeholders.
Experience managing vendors, implementing program enhancements, or supporting cross‑functional delivery.
Familiarity with Cigna Healthcare platforms, processes, product operations, or clinical/consumer engagement models.

Product Strategy & Operations Advisor, Well-Being Solutions

Key skills