HR Program Manager – Operations, Talent & Culture

Role Overview

• Contribute directly to the talent engagement and development programs for the global Operations community, comprised of more than 10,000 colleagues worldwide.
• Serve as the program manager for two programs – Ignite (Coaching) and People Centered Leadership (PCL).
• Implement sustainable processes that drive efficiency, accountability, and impact across all Ops T&C programs.
• Gain visibility and understanding across programs to serve as a partner and advisor to the senior team.
• Serve as the Ignite (Coaching) program lead with oversight of the end-to-end program design and execution.
• Continuously improve the design and management of the Ignite program, and evolve in accordance with changing business priorities and leadership challenges.
• Identify and monitor meaningful measures to assess program effectiveness and business impact.
• Manage the relationship with the Ignite vendor partner.
• Partner with Human Resources Business Partners (HRBPs) on participant experience in the program, solicit HRBP feedback on the program, and provide them with timely updates.
• Manage the financials associated with Ignite including purchase orders, invoices, and budget forecasting and reconciliation to Finance Partners.
• Act as the PCL program lead with oversight of end-to-end program design and execution.
• Lead the continued evolution and integration of PCL across Operations and the Connected Culture landscape.
• Manage the relationship with the PCL vendor partner.
• Oversee Ops Talent & Culture operational excellence and drive operational excellence for the team.

Requirements

• Doctorate degree
• Or Master’s degree and 2 years of leadership development, human resources, talent management, learning/instructional design, or project/program management experience
• Or Bachelor’s degree and 4 years of leadership development, human resources, talent management, learning/instructional design, or project/program management experience
• Or Associate’s degree and 10 years of leadership development, human resources, talent management, learning/instructional design, or project/program management experience
• Or High school diploma / GED and 12 years of leadership development, human resources, talent management, learning/instructional design, or project/program management experience
• Experience in human resources, learning, leadership development programs, and/or talent management
• Experience working across functions and geographies and in a matrixed organization
• Strong project management and organizational skills
• Experience designing and maintaining Microsoft SharePoint sites
• Advanced proficiency in data and information management tools such as Excel and SmartSheet
• Experience with metrics and data visualization
• Strong analytical skills and understanding of how to use data to inform program and process design
• Ability to develop practical but innovative solutions to business problems without precedent
• Ability to see relationships among different projects and initiatives, and a drive to want to facilitate connections among them to ensure a more impactful outcome
• Strong verbal and written communication combined with cross-cultural sensitivity
• Strong facilitation skills and ability to lead a room through meaningful discussion
• Ability to develop relationships at all levels of the organization
• Demonstrated ability to understand the clients’ needs and translate them into actions
• Ability to navigate a fast-paced environment and balance multiple priorities and competing demands
• Ability to navigate change and work with ambiguity
• Willingness to “speak up” and respectfully challenge previous processes to drive continuous change
• Self-directed, resourceful, and willing to take informed risks
• A strong interest in having a broad impact for the better and having fun while doing it.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
• group medical, dental and vision coverage
• life and disability insurance
• flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.