Contribute directly to the talent engagement and development programs for the global Operations community, comprised of more than 10,000 colleagues worldwide.
Serve as the program manager for two programs – Ignite (Coaching) and People Centered Leadership (PCL).
Implement sustainable processes that drive efficiency, accountability, and impact across all Ops T&C programs.
Gain visibility and understanding across programs to serve as a partner and advisor to the senior team.
Serve as the Ignite (Coaching) program lead with oversight of the end-to-end program design and execution.
Continuously improve the design and management of the Ignite program, and evolve in accordance with changing business priorities and leadership challenges.
Identify and monitor meaningful measures to assess program effectiveness and business impact.
Manage the relationship with the Ignite vendor partner.
Partner with Human Resources Business Partners (HRBPs) on participant experience in the program, solicit HRBP feedback on the program, and provide them with timely updates.
Manage the financials associated with Ignite including purchase orders, invoices, and budget forecasting and reconciliation to Finance Partners.
Act as the PCL program lead with oversight of end-to-end program design and execution.
Lead the continued evolution and integration of PCL across Operations and the Connected Culture landscape.
Manage the relationship with the PCL vendor partner.
Oversee Ops Talent & Culture operational excellence and drive operational excellence for the team.
Requirements
Doctorate degree
Or Master’s degree and 2 years of leadership development, human resources, talent management, learning/instructional design, or project/program management experience
Or Bachelor’s degree and 4 years of leadership development, human resources, talent management, learning/instructional design, or project/program management experience
Or Associate’s degree and 10 years of leadership development, human resources, talent management, learning/instructional design, or project/program management experience
Or High school diploma / GED and 12 years of leadership development, human resources, talent management, learning/instructional design, or project/program management experience
Experience in human resources, learning, leadership development programs, and/or talent management
Experience working across functions and geographies and in a matrixed organization
Strong project management and organizational skills
Experience designing and maintaining Microsoft SharePoint sites
Advanced proficiency in data and information management tools such as Excel and SmartSheet
Experience with metrics and data visualization
Strong analytical skills and understanding of how to use data to inform program and process design
Ability to develop practical but innovative solutions to business problems without precedent
Ability to see relationships among different projects and initiatives, and a drive to want to facilitate connections among them to ensure a more impactful outcome
Strong verbal and written communication combined with cross-cultural sensitivity
Strong facilitation skills and ability to lead a room through meaningful discussion
Ability to develop relationships at all levels of the organization
Demonstrated ability to understand the clients’ needs and translate them into actions
Ability to navigate a fast-paced environment and balance multiple priorities and competing demands
Ability to navigate change and work with ambiguity
Willingness to “speak up” and respectfully challenge previous processes to drive continuous change
Self-directed, resourceful, and willing to take informed risks
A strong interest in having a broad impact for the better and having fun while doing it.
Benefits
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
group medical, dental and vision coverage
life and disability insurance
flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan