Associate Director, IT Delivery Management

Role Overview

• Accountable for delivery and ongoing operations of digital products and services supporting commercial execution mostly centered around the Salesforce Marketing Cloud email and WPEngine website ecosystems
• Build and manage DevOps backlog in support of both product/platform evolution and cross-platform campaign execution
• Create digital IT strategy aligned to marketing campaign, journey set-up, and defined campaign goals with business stakeholders
• Collaborate, engage, and plan with internal customers on campaign execution and issue resolution
• Drive 3rd party on task delivery and ensure quality through oversight to ensure scalability and limit operational risk
• Create and deliver analytics and reporting for campaign measurement and interpretation for marketing stakeholders
• Create and implement measurement solutions to quantify the impact of digital assets
• Understand and implement industry best practice for commercial digital execution and operations
• Drive activities on commercial platforms including web, email, CRM, consent, and content management
• Create, execute and evolve the operating model for delivering digital marketing solutions
• When required, participate in new platform selection and implementation

Requirements

• Your Profile

You hold a relevant academic degree – minimum a bachelor’s degree from IT, Digital, Marketing or something completely different. We are looking for the right capability and cultural fit, therefore some desirable personal qualities include:

• Proactive and self-starting: Actively engages with stakeholders and seeks out opportunities to add value.
• Strategic thinker: Capable of defining roadmaps, identifying gaps, and proposing scalable solutions.
• Strong communicator: Able to deliver clear elevator pitches, lead meetings independently, and build trust with senior leaders.
• Relationship builder: Builds strong connections across Marketing, IT, and other business functions.
• Technically fluent: Understands marketing technologies, data platforms, integrations, and omnichannel enablement. Knows how to operate within our systems enough to understand technical processes, troubleshoot issues, cover for team absences, challenge our partners, and define operational improvements.
• Service-oriented mindset: Manages IT service delivery effectively and drives continuous improvement.
• Responsive and accountable: Prioritizes and resolves issues quickly, doesn’t sit on emails or tasks.
• Business-savvy: Understands brand portfolios and business priorities including our TransCon technology, our Endocrinology portfolio and the general competitive landscape our brand teams are navigating.
• Leadership potential: Demonstrates capability to grow into the Commercial IT Product Owner role.
• Collaborative partner: Works well with service partners and internal teams to ensure consistent delivery.
• Ownership mentality: Takes initiative beyond assigned tasks and fills gaps where needed.

Also, we expect you to have 8+ years of experience from a related role in a pharmaceutical, biotechnology or related environment.

Furthermore, you have:

• Extensive understanding of digital marketing platforms and how they can make a difference for pharmaceutical sales and marketing... but you also know the challenges
• Hands-on knowledge of translating strategy to digital and IT in life sciences – ideally both from US and Europe
• Experience in driving the successful delivery of digital products and platforms, including web, email, digitally enabled personal promotion and mobile applications
• A broad understanding of relevant data pipes and flows along with respective relevant regulations including GDPR
• You have been working in an agile team, relentlessly improving your working practices

Also, you are proficient in English at a professional level, both written and spoken.

As a person, you are a strong team player, proactive in nature and have a can-do attitude.

Tech Stack

• Cloud

Benefits

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health resources
• Paid leave benefits for new parents