Work alongside the GTM Leadership teams to review existing workflows and recommend improvements
Work with the Renewals Leadership to ensure good forecast hygiene and accuracy
Manage and prioritize implementation of key projects including scoping of requirements, writing business requirement documents, collaborating with cross functional teams, and working alongside the business systems team to build, test and roll out new processes
Manage and maintain the sales technology stack, ensuring data integrity and system efficiency, and owning vendor relationships
Help manage GTM quota models for Renewals & Sales
Assist in optimizing the renewals and sales processes and ensure a smooth deal flow from lead generation through to deal closure and repeat renewal
Identify and implement continuous process improvements to enhance productivity and performance
Serve as the internal expert for the tech stack, processes and projects for the Renewals team
Track leading indicators of retention, churn, contraction and renewals management, and provide insights and recommendations based on this data to the leadership team
Assist in fiscal year planning cycle
Cultivate strong relationships with key stakeholders across various GTM departments
Contribute to efforts around data quality, integrity, standardization, and controls that ensure accurate reporting and forecasting

4+ years of experience in Sales Operations
2+ years of experience in Renewal Operations
Experience working for a high growth software/SaaS company
Prior experience in managing post-sales workflows, renewals forecasting, and translating data into actionable insights
Knowledgeable in managing projects including writing project plans, business requirement documents and business summaries
Track record of defining operational processes and collaborating with technology teams for successful implementation of projects
Technically savvy with Google Suite, Salesforce, ZoomInfo, Outreach and LinkedIn Sales Nav
Ability to think strategically and translate business needs into actionable plans within a fast paced environment
Comfortable and familiar with cross-functional collaboration
Able to work autonomously, with a constant focus on building for the future
Energy, enthusiasm, and love of building
Strong analytical skills with experience in data analysis and reporting tools
Comfortable with new technologies and ability to communicate with those who are tech-savvy

Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris

Sales Operations Manager

Key skills