Own the renewals forecast process for Commercial and Enterprise segments across all regions
Partner with Sales, Customer Success, and Finance to ensure forecast accuracy, timing, and risk visibility
Establish and enforce forecast methodology, cadence, and inspection routines
Identify early risk signals and escalation paths for at-risk renewals
Analyze renewals performance across Gross Retention Rate (GRR), Net Retention Rate (NRR), Uplift / Expansion Rates, Renewal cycle times and churn drivers
Segment performance by region, customer segment, product, and contract type
Translate data into clear, actionable insights for leadership
Own SFDC renewals data integrity, reporting, and dashboards
Ensure accurate account ownership, renewal opportunities, contract data, and territory alignment
Partner with RevOps to improve renewals workflows, automation, and reporting
Act as the subject-matter expert for renewals processes within SFDC
Build and deliver executive-ready presentations for CRO, CFO, and Sales Leadership
Present current-state renewals performance, risks, trends, and outlook
Clearly articulate gaps vs plan and recommended actions
Support renewals coverage across International territories, Commercial, and Enterprise customer segments
Manage and develop one Renewal Operations Analyst

10+ years in Sales Operations, Revenue Operations, or Renewals Operations within a B2B SaaS or cybersecurity software company
Direct experience managing large-scale renewal motions ($100M+ book of business)
Experience supporting global, multi-segment sales organizations (Commercial + Enterprise)
Proven track record partnering with Sales, Finance, and Customer Success leaders
Advanced Salesforce (SFDC) experience (renewals, opportunities, reporting, dashboards)
Strong analytical skills with the ability to work with large, complex datasets
Proficiency with Excel / Google Sheets; BI tools a plus
Comfortable defining metrics, building models, and explaining results clearly
Strong executive presence and presentation skills
Ability to simplify complex data into clear narratives
Confident operating with senior leadership (CRO, CFO, VP Sales)

Director, Sales Operations

Key skills