Underwriting Support Supervisor

Role Overview

• Supervise and manage rater workflow.
• Provide guidance and support to staff.
• Manage assigned team, provide guidance, direction, and leadership.
• Responsible for the daily tasks of individuals within their span of control.
• Develop, cultivate, mentor, coach, and evaluate team to meet individual company standards and the goals outlined in the divisional business plan.
• Assist with staff maintenance through recruiting, selecting, orienting, promoting, and any necessary terminations.
• Provide insight in the annual planning process, evaluating team priorities and capacity.
• Set and approve employee’s work schedule.
• Verify and approve timekeeping records and consult employees about any discrepancies.
• Document performance feedback and other personnel matters.
• Conduct quality assurance and production review of the staff.
• Hold regular team meetings.
• Analyze the most effective utilization of available personnel, including trainees based on workload and workflow conditions, and make recommendations for best placement of personnel.
• Meet with management to discuss developments, changes, and problems concerning the status of workload and workflow within specific job positions or underwriting procedures.
• Supervise monitoring of quantity and quality of division workload.
• Conduct research and analysis for management.
• Coordinate and take an active role in training and/or events.
• Assist with new employee orientation.
• Complete security requests.
• Maintain databases, spreadsheets, and reports to ensure accurate records and data.
• Other duties as assigned.

Requirements

• High School Diploma
• Good understanding of organizational operations and procedures.
• Proficient in departmental workflow and underwriting procedures.
• Good computer and Microsoft skills.
• Good leadership skills with ability to mentor, coach, and handle conflict/controversy/difficult conversations with staff.
• Professional attitude and ability to effectively handle stress and motivate staff.
• Good written, oral, and listening communication and customer service skills.
• Organizational, detail oriented, time management, and prioritization skills.
• Ability to work independently or on a team.