Lead and execute CRM campaigns across Email, Push, and SMS, ensuring all communications are launched accurately and on schedule.
Own the maintenance and optimization of existing Lifecycle and Transactional workflows, identifying areas to improve customer engagement.
Lead the QA process for your owned channels, maintaining high standards for technical accuracy and brand consistency.
Analyze performance data to produce weekly and monthly reports, translating metrics into actionable insights for the broader team.
Collaborate with Creative and Product teams to coordinate the production of assets that align with our content strategy.
Contribute to strategic ideation for Batch and Lifecycle campaigns, bringing fresh ideas to enhance the customer experience.

1–3 years of experience in CRM or digital marketing, ideally within an e-commerce focused Lifecycle, Batch and Transactional programs.
Detail-oriented operator who can manage complex schedules without losing sight of the big picture customer experience.
Developing strategist with a curiosity for data and the ability to explain the why behind campaign performance.
Proactive and scrappy, comfortable taking initiative to solve problems and improve internal processes.
Strong communication skills, allowing you to partner effectively with Engineering, Creative, and Data Science stakeholders.
Passionate about personalization and stay informed on trends in fashion and marketing technology.

CRM Associate

Key skills