Oversee the Executive Casino Host team while reporting directly into the Director of VIP Casino Operations
Responsible for day-to-day team operations
Provide guidance on developing strong long-term relationships with high-end customers and VIPs of BetMGM brands
Monitor team goals and objectives including player maintenance, retention, development, and acquisition
Ensure Casino Hosts are following internal policies and procedures while providing guidance on player reinvestment
Submit reports back to their direct line manager on performance of key measurable objectives

Previous experience managing casino hosts team or equivalent
Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
Sales driven, computer literate with an emphasis on Excel
Detail oriented with effective time management skills and the ability to produce results while working under pressure
The ability to work independently, offer top tier customer service and identify customer trigger points
Analytically curious with the ability to think outside the box to resolve issues quickly and effectively
The ability to travel and attend off property events
Excellent knowledge of gaming and the gaming industry
Experience hosting customers within a Hospitality environment, preferably a casino environment
Multilingual.
It is a condition of employment in this position that the employee is and remains lawfully eligible to work in Canada.

Medical, Dental, Vision, Life, and Disability Insurance
Registered Retirement Savings Plan (RRSP), Tax Free Savings Account (TFSA), and Deferred Profit Sharing Plan (DPSP)
Professional development reimbursement and ongoing skills training opportunities
Employee resource groups
Swag, ticket giveaways, and more!

Manager, Relationship Marketing

Key skills