Senior Manager, Business Intelligence – Experience

Role Overview

• Own the firm’s business intelligence strategy, including the successful implementation, governance, and long-term optimization of Foundation and associated analytics platforms.
• Lead cross-functional initiatives to align data, systems, and reporting processes with firm business development and marketing priorities.
• Manage the end-to-end implementation of Foundation, including configuration, taxonomy design, data mapping, integration planning, and rollout strategy.
• Oversee the ongoing administration and development of the firm’s experience management system and integrated modules, ensuring continuous improvement and alignment with evolving business needs.
• Design and direct the firm’s business intelligence reporting strategy, developing Power BI dashboards and reporting tools that deliver actionable insights for leadership, practice groups, and business development teams.
• Lead data governance efforts, establishing and enforcing data quality standards, processes, and protocols to maintain clean, reliable, and trusted information across systems.
• Collaborate with firm leadership, lawyers, and business services teams to identify reporting and data analytics needs and translate them into scalable, effective solutions.
• Develop and execute training, onboarding, and user adoption programs to promote broad, effective use of Foundation and business intelligence tools across the firm.
• Serve as the firm’s primary liaison to Litera Foundation and analytics platform vendors, managing relationships, contracts, and system enhancements.
• Provide strategic thought leadership on emerging technologies, trends, and opportunities in legal business intelligence and experience management.
• Lead and mentor direct reports and/or cross-functional project teams as appropriate.
• Contribute to strategic projects and cross-functional initiatives, providing analytical and operational expertise as needed.

Requirements

• Advanced expertise in Litera Foundation, with a minimum of 2 years in a system administrator or leadership role.
• Proficiency in Microsoft Power BI, including dashboard/report development.
• In-depth understanding of CRM, experience management, and marketing systems and their integration within business intelligence ecosystems.
• Demonstrated ability to lead complex, cross-functional initiatives, align competing priorities with strategic objectives, and deliver results in a deadline-driven, collaborative environment.
• Proven experience in data governance, quality control, and reporting accuracy.
• Excellent relationship-building and communication skills, with a strong ability to influence, advise, and partner with senior stakeholders.
• Champion for process improvement, change management, and user adoption, with a continuous improvement mindset.
• Ability to manage complex, cross-functional projects and multiple stakeholders with diplomacy and agility.
• Strong attention to detail and strategic thinking skills.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint), leveraging these tools to analyze complex data and deliver clear communications and insights.
• Operates autonomously in a remote or hybrid environment, proactively driving initiatives while maintaining alignment with senior leadership and stakeholders.

Benefits

• healthcare
• vision
• dental
• retirement
• all-purpose leave
• progressive options such as backup childcare
• wellness programs
• cultural events
• social activities