Define and maintain best in class technical and operational standards for data center and mission critical infrastructure, including power, cooling, security, operational programs and environmental controls.
Collaborate with engineering, operations, and facilities teams to ensure consistent application of standards across all sites.
Monitor and enforce compliance with internal policies, industry regulations (e.g., ISO, Uptime Institute, ASHRAE, NFPA), and client-specific requirements.
Develop & manage internal audit program while conducting regular audits, inspections, and gap analysis to identify risks and recommend corrective actions.
Maintain comprehensive documentation of standards, procedures, and compliance records.
Prepare reports for leadership and stakeholders on compliance status, audit findings, and remediation efforts.
Develop and deliver training programs to ensure staff are knowledgeable about standards and compliance requirements.
Serve as a subject matter expert and advisor on regulatory and operational best practices.
Stay current with emerging technologies, industry trends, and regulatory changes.
Lead initiatives to enhance data center reliability, efficiency, and compliance posture.
Partner with internal stakeholders to ensure a high level of client satisfaction, delivering key initiatives as well as ensuring consistency in processes, reporting and operational delivery.
Consult with clients on changing industry trends/projections/budget planning/etc.
Identify opportunities for delivery, service quality, innovation, and process improvement on an ongoing basis.
Support sales and marketing efforts to secure new business for the Data Center segment.
Requirements
BA/BS degree required, or equivalent direct experience in data center management and operations.
Advanced degree strongly preferred.
15+ years in Data Center facilities maintenance, Facilities Engineering and/or technical services management, including outsourced facility management in Data Centers
Experience with high-level, complex Facility and Engineering operations including asset management, maintenance best practices, Safety, Quality, ISO, etc.
Technology: Expertise with asset management/CMMS platforms, highly proficient with MS Office Suite, including ability to perform Internet based research
Excellent oral and written communication and presentation skills required.
Strong competency in strategic planning, execution, and business acumen
Competency in Resource Allocation and Implementation
Accomplished relationship management and interpersonal skills
Excellent organizational abilities required.
Team strategic development and leadership experience