Handle claim files in a manner consistent with Claim quality standards and goals.
Negotiate skillfully in challenging situations with internal and external groups.
Make independent business decisions to move claims forward as needed.
Consistently provide high-quality customer service.
Properly assess the exposure of assigned claims.
Utilize organization and communication skills to effectively resolve assignments, manage claim deadlines, and appropriately manage vendors.
Develop technical and jurisdictional expertise, including knowledge of independent adjusters, contractors, vendors, etc.
Set appropriate and timely file reserves.
Identify and properly manage subrogation, salvage and other recovery opportunities.
Identify fraud indicators and initiate investigation.
Always demonstrate professionalism and establish credibility when interacting with customers.

College Degree strongly preferred to include extracurricular or volunteer activities desired.
Evidence of career growth.
Experience in Construction Industry preferred, not required.
Ability to handle complex and difficult negotiations with urgency.
Superior desk management skills required.
Critical thinking skills inclusive of investigation, decision making and conflict resolution.
Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.
Passionate desire to help both internal and external customers.
Ability to embrace change and flourish with industry-changing technology and trends.
Experience using AI tools like Copilot or ChatGPT to help with research, problem solving, data analysis or written communications.
Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry.
Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations.
Adjuster License required to be obtained prior to start of training.

Property Claims Adjuster

Key skills