Provision, modify, and revoke user access across enterprise systems, applications, and platforms based on approved requests
Administer user access provisioning, de-provisioning, and role-based access controls (RBAC) across systems and applications
Support periodic user access reviews and attestations (privileged and non-privileged access)
Maintain and enforce access management policies, standards, and procedures
Monitor and audit access logs and user activity to ensure compliance with internal and external regulations
Maintain audit-ready documentation and evidence for access requests and approvals
Collaborate with IT, HR, and business units to ensure timely and accurate access changes
Participate in access reviews, certifications, and remediation activities
Manage escalations for high-priority or high-profile access requests
Troubleshoot access-related issues and provide support to end-users
Assist in the implementation of automation and self-service capabilities for access requests
Meet defined SLAs and operational KPIs for access fulfillment
Document processes and maintain access control documentation
Stay current with industry trends and best practices in identity and access management (IAM)

Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent experience)
Experience with Broadridge/Dataphile required
3+ years of experience in system access administration, IAM, or IT operations
Experience supporting high-profile or business-critical applications and key client accounts
Experience IN supporting access management in a regulated or enterprise environment
Strong understanding of RBAC, least privilege, and segregation of duties principles
Familiarity with Active Directory / Azure AD / LDAP (user and group management)
Experience with IAM tools (e.g., SailPoint, Saviynt, CyberArk, Okta, Entra ID)
Familiarity with compliance frameworks (e.g., SOX, GDPR, HIPAA)
Ability to work independently and collaboratively in a fast-paced environment
Strong organizational and time management skills with attention to detail and strong problem solving and analytical skills
Strong commitment to customer service
Experience with scripting (PowerShell, Python) for automation is preferred
Knowledge of ITIL processes and ServiceNow is preferred
Certifications such as CISSP, CISM, or vendor-specific IAM certifications are an asset
Fluent communication skills in English are required and bilingual skills in French are an asset

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

System Access Administrator – Dataphile

Key skills