About this role

Serve as primary point of contact for assigned client accounts
Conduct regular site walkthroughs to ensure quality standards are met
Maintain strong communication with independent contractors regarding performance and expectations
Respond promptly to client concerns and facilitate timely resolution
Document service activity, feedback, and follow-ups within CRM systems
Coordinate scheduling adjustments and service requests
Monitor account health and proactively identify service improvement opportunities
Escalate operational or contract issues to leadership when appropriate

2+ years of experience in facility management, operations, customer service, or building services preferred
Strong relationship management and communication skills
Detail-oriented with strong follow-through
Comfortable using Microsoft Office and CRM/database systems
Reliable transportation for local site visits
Must reside in the Inner East Bay of the Bay Area (Concord, Dublin, Livermore, Tracy, Antioch, etc.)

Part-time Account Manager

Key skills