About this role
Role Overview
- Process alarm signals quickly, accurately and professionally while managing stressful situations.
- Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
- Assist our alarm company partners with alarm system tests to ensure subscribers' alarms are working properly.
- Accurately document all responses for the alarm on the computer.
- Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.
Requirements
- Must be 18 years of age or older with a high school diploma or GED.
- Prior customer service experience preferred.
- Ability to type a minimum of 40 wpm.
- Must be willing to work every other weekend (Saturday and Sunday).
- Must be able to work the shift you are assigned to for at least 6 months.
- Must be able to pass a 2 week fully-paid training class.
- Must be able to pass a pre-employment drug test and background check.
Benefits
- Flexible scheduling
- Growth opportunities
- Tuition reimbursement up to $1,000+/year
- Free mental health assistance & 401k match for all employees
- FUN team, company parties, weekly pay days, professional development, and more!