Technical Writer – User Experience

Role Overview

• Research, write, edit, index, or revise user documentation of large scope and technical complexity.
• Convert highly technical information into easy-to-understand language tailored to the target audience.
• Write and edit letters for customer communication.
• Interacts with operations and projects during design phase to gain understanding of products, processes and systems and creates and/or updates processes as required.
• Participates in project meetings and/or demonstrations as required and manages project duties as needed.
• Analyze the requirements of the project to determine the types of documentation and publications needed.
• Supports staff and customer training as needed, as the documentation expert.
• Ensures accuracy and completion of technical documentation and customer letters.
• Proofread and update documentation to improve clarity, accuracy, readability, and compliance with style guide and TruStage brand guidelines.
• Authors new content to support processes and procedures in business area.
• Conducts lifecycle review of content on an annual basis to ensure that it is still accurate, obtaining sign-off from subject matter expert (or Compliance) when necessary.
• Owns the accuracy of knowledge content and follows style and standards guidelines for assigned business area.
• Maintains list of SMEs, knows who has the authority to sign off on each document and proactively collaborates on documentation changes and updates as necessary.
• Collaborates and communicates process changes to stakeholders as needed.

Requirements

• Bachelor’s degree in English or Communications equivalent.
• 2+ years of technical and/or business writing experience.
• Excellent oral and written communications.
• Understanding of business systems, operating systems and business processes required.
• Experience working in a cross-functional capacity is a must.
• Experience working in agile methodology.
• Experience in knowledge management systems required.
• Strong organizational skills with attention to detail and accuracy.
• Strong analytical and problem-solving skills.

Benefits

• medical
• dental
• vision
• employee assistance program
• life insurance
• disability plans
• parental leave
• paid time off
• 401k
• tuition reimbursement