Research, write, edit, index, or revise user documentation of large scope and technical complexity.
Convert highly technical information into easy-to-understand language tailored to the target audience.
Write and edit letters for customer communication.
Interacts with operations and projects during design phase to gain understanding of products, processes and systems and creates and/or updates processes as required.
Participates in project meetings and/or demonstrations as required and manages project duties as needed.
Analyze the requirements of the project to determine the types of documentation and publications needed.
Supports staff and customer training as needed, as the documentation expert.
Ensures accuracy and completion of technical documentation and customer letters.
Proofread and update documentation to improve clarity, accuracy, readability, and compliance with style guide and TruStage brand guidelines.
Authors new content to support processes and procedures in business area.
Conducts lifecycle review of content on an annual basis to ensure that it is still accurate, obtaining sign-off from subject matter expert (or Compliance) when necessary.
Owns the accuracy of knowledge content and follows style and standards guidelines for assigned business area.
Maintains list of SMEs, knows who has the authority to sign off on each document and proactively collaborates on documentation changes and updates as necessary.
Collaborates and communicates process changes to stakeholders as needed.
Requirements
Bachelor’s degree in English or Communications equivalent.
2+ years of technical and/or business writing experience.
Excellent oral and written communications.
Understanding of business systems, operating systems and business processes required.
Experience working in a cross-functional capacity is a must.
Experience working in agile methodology.
Experience in knowledge management systems required.
Strong organizational skills with attention to detail and accuracy.