Key skills
VoIPCRMCommunicationTime Management
About this role
Role Overview
- Provide criminal legal administrative support by contacting courts, confirming court dates, updating calendars, and reminding clients of upcoming appearances
- Coordinate scheduling and calendaring for court dates, meetings, and deadlines
- Manage billing processes, including invoicing and payment tracking
- Handle trust replenishments and monitor account balances
- Perform collections follow-ups with clients as needed
- Assist with traffic ticket processing and related documentation
- Answer and route inbound calls and emails professionally
- Make outbound calls to clients, courts, and related parties
- Maintain accurate records and documentation
- Communicate effectively with internal teams, courts, opposing counsel, and clients
Requirements
- Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM PST
- Time Zone Requirement: PST
- Experience Level: Business Assistant with administrative and billing experience
- Industry Exposure: Legal services preferred but not required.
- Strong attention to detail
- High level of organization and time management
- Clear and professional communication skills
- Responsiveness and follow-through
- Punctuality and reliability
- Friendly and empathetic client interaction
- Team-oriented mindset
- Ability to handle confidential information responsibly
- Comfort managing both inbound and outbound calls
- Calendar management using Outlook
- Email communication systems
- Phone and VoIP systems
- CRM systems
- Internal communication platforms
- VPN usage as required
Tech Stack
- VoIP
Benefits
- Competitive salary.
- Paid Time Off.
- Annual bonuses.
- 100% remote/home-based position.
- Full-time, long-term career opportunities.
- Parental Leave.
- Professional development and training.
- Dedicated team support.
- Alignment with our clients' core values.