Customer Care Specialist II

Role Overview

• Proficient in all knowledge base requirements
• Manage high volume of inbound calls, emails and SMS
• Identify client needs, research issue and provide solutions and/or alternatives
• Meet and/or exceed quality guidelines and key performance criteria
• Work across the organization as needed to resolve client requests
• Effectively communicate how to use any of our customer facing tools
• Perform other tasks and duties as requested by management
• Become proficient in all platforms, systems, and tools used to maintain carrier/client records, transactions, documentation and relevant data

Requirements

• High School Diploma/GED
• 3 years’ experience in a related field, OR
• Any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience, OR
• 5 years’ experience in a related field
• Working knowledge and proficiency with Microsoft Office products
• Must have flexibility to work evenings, weekends, holidays as required
• Ability to handle multiple projects/tasks at a time
• Servant team member with the ability to build strong trusted relationships

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)