Conduct on-site investigations and inspections for residential property claims arising from catastrophe events
Investigate, evaluate, negotiate, and settle moderate to high-complexity property claims , including large loss files
Interpret insurance policy wordings and determine coverage, liability, and appropriate reserves
Document claim files thoroughly with notes, evaluations, estimates, and decision rationale
Prepare, review, critique, and negotiate reconstruction estimates using industry-standard estimating platforms
Ensure prompt, fair, and equitable claim resolution in accordance with company guidelines and authority levels
Process claim payments within established authority
Communicate empathetically and professionally with policyholders during stressful loss situations
Work collaboratively with contractors, restoration vendors, engineers, and other service providers to bring claims to completion
Negotiate settlements with insureds and vendors in alignment with business standards
Support catastrophe response initiatives and contribute to meeting productivity, quality, and customer service objectives
Participate in continuous improvement initiatives related to claims practices and processes
Provide guidance or support to Claims Assistants or junior team members as required

3–5+ years of experience adjusting residential property claims, including moderate to complex losses
Experience handling catastrophe or large-loss residential property claims preferred
Post-secondary education, diploma, or relevant certification
CIP designation completed or in progress
Strong knowledge of property coverage interpretation and claim investigation
Proven ability to manage a high-volume pending inventory in a fast-paced CAT environment
Excellent verbal and written communication skills with a strong customer-service mindset
Valid driver’s license and ability to travel within assigned CAT territory
Technical & Industry Experience: Proficiency with property estimating software (e.g., Xactimate, Xactanalysis)
Experience using claims management systems (e.g., Guidewire ClaimsCenter)
Ability to review and negotiate complex reconstruction scopes and pricing
Bonus Qualifications: IICRC Certification (or willingness to obtain)
HAAG Certification (or willingness to obtain)
Experience adjusting auto claims is an asset
Bilingualism is considered an asset

Flexible Work Arrangements
Employee discounts (15% on auto and property insurance, plus many other products and services)
Good Office program (receive up to 400$ back after purchasing office equipment)
Student Loan Payment Matching Program for Government Student loans
Comprehensive Retirement Savings Program with employer matched contributions
Annual Wellness allowance to support employees with improving health and wellbeing
Personal reflection day
Tuition Reimbursement
Working within the community and giving back!

Catastrophe Field Claims Specialist

Key skills