Develop and implement effective collection strategies to control or minimize delinquency and charge-offs.
Monitor collection activities to ensure compliance with federal and state regulations, including FDCPA and UDAAP.
Analyze portfolio trends and prepare reports for senior management on collection performance and key risk indicators.
Collaborate with credit, risk, collection service providers and legal teams to resolve complex accounts and mitigate losses.
Utilize technology and data analytics to improve efficiency and effectiveness of collection processes.

Bachelor’s degree in Finance, Business Administration, or related field (or equivalent experience)
At least 5 years of experience in collections management in an FDIC or OCC regulated bank; private student lending experience strongly preferred
Familiarity with advanced recovery strategies and legal processes
Proven analytical expertise
Strong oral and written communication skills
At least intermediate working knowledge of Excel, Word, and PowerPoint

Collections Manager

Key skills