Support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy
Maintain client satisfaction by addressing client needs through internal and external process partners
Resolve transactions as assigned
Handle sensitive financial data for clients and undergo credit review as part of background screening
Collect past-due accounts across multiple lines of business
Correct billing errors while maintaining client account integrity in all applicable systems
Organize and maintain your day to ensure proper time parameters are met for all items and tasks
Complete other duties as assigned

2+ years client service experience
Prior experience in collections, account management, and/or billing reconciliation (preferred)
Proven time management skills
Excellent professional written and oral communication
Able to work independently and can prioritize and schedule daily activities while functioning in a team environment
Strong organizational skills (Microsoft Office Suite experience a plus)
Strong interpersonal skills/ability to work with others
Attention to detail; excellent problem-solving and analytical skills
Availability to work from 8:00 am
5:30 pm EST/7:00 am
4:30 pm CST, Monday through Friday.

Collections Account Specialist

Key skills