Identify and implement improvements to billing, collections, and e-billing processes and procedures to enhance efficiency
Identify opportunities to implement standardized operating procedures in order to improve efficiency of team
Develop and document procedures
Identify technology solutions which can assist with eliminating manual processes and ultimately reduce billing and/or payment cycles
Develop project reporting to measure impact of improvement initiatives

Bachelor’s Degree in Business Administration, or equivalent
3-5 years of transformation experience
5+ years of billing and collections experience in a professional service organization (preferably law firms)
Knowledge of key systems such as Aderant Expert, ARCS 2G, Billblast, Billstream, ODDR, various e-billing platforms and Chrome River
Demonstrated experience in successfully driving change management and implementing transformation initiatives
Demonstrated ability to design end-to-end processes
Proactive problem solver with excellent analytical and organizational skills
Strong collaborator and team player with exceptional interpersonal and influencing skills
Ability to manage multiple assignments simultaneously while adhering to deadlines
Must thrive in a rapid-paced and dynamic business environment with a willingness to travel as necessary
Excellent computer skills with proficiency in Microsoft Office applications.

Manager, Process Transformation – Billing & Collections

Key skills