Key skills
AnalyticsAgileUser ResearchCommunication
About this role
Role Overview
- Develop a shared learning agenda across a portfolio of product activity
- Intake and prioritize research requests, scope and create research strategy
- Conduct primary and secondary research, delivering actionable insights
- Guide product and design partners to act on insights
- Apply a variety of research methods for contextual and generative research like user interviews, mental models, concept testing, usability
- Assess customer experience through VOC and analytics tools supporting ongoing improvement
- Lead customer/user research and measurement contributions within business domain
- Influence and support leaders to create customer insights, strategies, ways of working, methods and tools
- Collaborate with stakeholders across business unit, Humana, and vendors
Requirements
- 8+ years of experience leading design research contributions in the context of innovation, human-centered design, and/or digital product
- 5+ years of experience independently managing design research programs
- Exceptional communication, problem-solving, coaching and management skills
- Demonstrated advanced education or expertise in design research tradecraft (BS, MS, or PhD in research-related discipline such as Design Strategy, Human Computer Interaction, Interaction Design, Human Factors, Psychology, Anthropology, or Cognitive Science)
- Experience with a variety of UX and design research methodologies
- Experience with design thinking and Agile product development environments
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities