Manipulates network traffic, facilitates cleaning, repairs, and replacement of company-owned fiber, transport, Optical, and Access Equipment.
Plans and executes network maintenance tasks.
Takes and responds to network-related Incidents, tasks, Cross channel escalations and email requests.
Answers questions regarding fiber optic problems, updates trouble tickets, accomplishes break-fix action, and schedules maintenance activities.
Performs proactive audits to identify potential network performance problems.
Acts as NOC Tier 2 receiving and acting on escalations from Enterprise Service Operations, NOC Monitoring and Sales.
Obtains status, engages in testing, troubleshoots fiber transport with local systems and transport vendors on basic
Advanced Optical, Core and Transport.

Associate degree (A.A.) or equivalent from two-year college or technical school and a minimum of six months related experience and/or training; or an equivalent combination of education and experience.
A minimum of six months experience in a network operations environment preferred.
CCNA certification Preferred.
Excellent computer skills required, including knowledge of the Microsoft Office suite of applications.
Must be flexible and able to work alternate shifts as required to support the 24/7 operation.
Must participate in On-Call Rotation.
Must be able to work under pressure.
Must be a self-starter and a team player.
High Performer, Self Driven, and takes Accountability.
Excellent Communications Skills

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k)
100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area

Network Operations Specialist I

Key skills