Regional Director of Operations

Role Overview

• This position is responsible for an assigned portfolio of franchisees and serves as a trusted partners in driving performance.
• You will collaborate closely with franchisees and their operators to set, execute, and exceed their goals across sales, profitability, and unit growth.
• To achieve these outcomes, you will coach and influence franchisees to deliver a consistent, safe, and inviting brand experience, accelerate same-store sales growth, and, where applicable, build the organizational capabilities required to support sustainable expansion.
• Provide support and guidance to franchise locations to ensure they are operating in accordance with Pizza Factory’s standards and guidelines
• Monitor and analyze franchise location performance, identifying areas for improvement and implementing strategies to drive growth and profitability
• Track and review on-going data and analytics, and interpret data to provide coaching and recommendations on priorities for franchisees to address
• Conduct regular site visits and audits to assess operational and financial performance, as well as compliance with brand standards
• Collaborate with franchise owners and managers to develop and implement action plans to address any identified issues or opportunities
• Train and educate franchisees on company policies, procedures, and best practices to ensure consistent and high-quality operations and a positive brand experience
• Act as a liaison between the franchise locations and corporate headquarters, communicating any updates, changes, or concerns
• Conduct market research and stay up-to-date on industry trends to provide strategic recommendations for improving franchise performance
• Assist with the onboarding process for new franchise locations, ensuring a smooth and successful transition, and provide support during new store openings
• Build and maintain strong relationships with franchise owners and operators, serving as a trusted advisor and resource
• Manage travel and administrative expenses responsibly and within parameters established by the franchisor
• Complete all required administrative, reporting, and compliance responsibilities accurately and on time
• Actively contribute to a culture of inclusion by valuing diverse perspectives, promoting equity, and creating an environment where all individuals feel respected, supported, and empowered to thrive
• Demonstrate adaptability in a dynamic environment by stepping in where needed, even outside of core responsibilities, to ensure overall success

Requirements

• Associate or bachelor’s degree preferred or equivalent combination of education and/or experience
• Minimum 5 years’ experience as a franchise business consultant or multi-unit manager, preferably in the restaurant and hospitality sector; complementary experience in training, health and safety, human resources, or facilities a plus
• Food Safety Manager Certificate or willingness to obtain it
• Strong organizational skills with excellent communication skills and the ability to communicate with all levels of the organization.
• Ability to coach and motivate others to achieve restaurant and corporate goals.
• Ability to build trust and relationships quickly – low ego and high EQ
• Strong problem-solving skills and the ability to partner with others to achieve results/resolution.
• Effective at conflict resolution; able to have hard conversations while maintaining positive relationships
• Financial and business acumen with a history of running profitable restaurants and comfortable interpreting a P&L
• Can quickly learn new software and systems; comfortable working remotely and via mobile apps
• Proven ability to manage multiple priorities with a strong attention to detail.
• Ability to work weekends, holidays, days and evenings.
• Licensed to operate an automobile without hours of operations restrictions.
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling.
• Ability to work around potentially hazardous chemicals.
• Must be able to work with all Pizza Factory menu products.
• Ability to tolerate extreme temperature changes in kitchen and freezer areas.
• The ability to drive, stand, sit, and walk for extended periods of time.
• Ability to travel frequently (up to 70%), including overnight stays and airline travel when applicable

Benefits

• Competitive cash compensation and health benefits