Handles the incoming calls from patients for Customer Service.
Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems.
Assists in meeting all business needs.
Performs all customer service and collection activities across the Revenue Cycle.
Duties include: Answering patient questions regarding statements, Posting guarantor payments, Setting up payment plans within our policies, Researching and resolving issues with accounts that have been identified by patients, Communicating patient balances, Meeting collection goals as set by department, and providing excellent customer service for all of our patients.
Must have knowledge of all areas of the Revenue Cycle.
Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues.

Customer Service and Call Center experience preferred
1-2 years experience in healthcare industry preferred
Minimum Education: High School Diploma or GED
Certifications: CRCR within 9 months of hire.
Other Knowledge, Skills and Abilities: Experience in physician and hospital operations
Compliance and provider relations
Critical Thinking
Problem Resolution
Ability to work in a remote work environment

Customer Service Specialist

Key skills