Customer Service Specialist

Role Overview

• Handle incoming calls from patients for Customer Service.
• Perform all customer service duties with a focus on managing resolutions.
• Answering patient questions regarding statements.
• Posting guarantor payments.
• Setting up payment plans within policies.
• Researching and resolving issues with patient accounts.
• Communicate and partner with other areas of Ensemble.

Requirements

• Customer Service and Call Center experience preferred
• 1-2 years experience in healthcare industry preferred
• Minimum Education: High School Diploma or GED
• Certifications: CRCR within 9 months of hire.

Benefits

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement