Customer Support Resolution Specialist

Role Overview

• Provides exceptional support to customers and internal agents by resolving escalated issues.
• Focuses on identifying concerns, determining effective solutions, and ensuring timely follow-through.
• De-escalates interactions, coaches advocates, and serves as subject-matter experts.
• Operates in a customer contact-center environment with consistent communication.
• Builds rapport quickly with customers and maintains a patient, customer-centric attitude.

Requirements

• Minimum of 3 years in a customer support or escalation-resolution role.
• High School Diploma or equivalent required.
• Self-motivated and able to prioritize in a fast-moving environment.
• Detail-oriented with high accuracy in written documentation.
• Strong organizational skills and ability to manage multiple priorities.
• Customer-centric mindset with commitment to delivering a world-class experience.

Benefits

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off including vacation, personal days, holidays, sick time, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance & employer-paid Life Insurance options
• Tuition reimbursement, on-demand learning & career progression
• Employee discount from Day 1 + exclusive partner discounts
• And so much more!