About this role

Act as a strategic catalyst for continuous improvement of our EMEA Customer Support function
Bridge the gap between complex data and practical action, enhancing operational efficiency for global teams
Champion high-impact process changes and technology enhancements that empower support representatives
Map support workflows to identify and eliminate bottlenecks and friction points
Collaborate with senior leadership and operational stakeholders to implement strategic process improvements

Proven experience in an enablement, training, or operations role, ideally within a Customer Support, Customer Success or Sales environment
Strong analytical mindset with the ability to use data to pinpoint performance gaps and measure the success of new initiatives
Exceptional communication skills, with a talent for presenting complex strategic intelligence clearly and concisely to diverse stakeholders
Hands-on proficiency with customer support technology, including CRM and Help Desk software
Advanced knowledge of Knowledge Management Systems or specialized enablement tools.

Customer Support Enablement Analyst

Key skills