Key skills
Communication
About this role
Role Overview
- Resolve customer inquiries and issues promptly.
- Learn and master ShowingTime products and services.
- Apply a range of support tools to assist customers effectively.
- Follow standardized processes while adapting to individual needs.
- Document cases accurately and efficiently.
- Prioritize and complete pending cases.
- Meet performance and productivity metrics.
- Collaborate with internal and external support teams.
- Promote additional ShowingTime products and services to customers.
Requirements
- Minimum of 1 year in customer service or a similar role.
- High School Diploma or Equivalent Education
- Strong background in de-escalating calls.
- Ability to address and resolve blocking issues raised by customers.
- Strong multitasking and attention to detail.
- Ability to thrive in a fast-paced environment.
- Clear and articulate verbal and written communication.
- Basic digital literacy and technical troubleshooting.
Benefits
- In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.