Assists with recruiting, mentoring, and empowering a high-performing team to achieve company goals.
Maintains connection with customers and develop new business in the region through relationship building and proposing region-specific initiatives.
Facilitates meetings to disseminate operational information including branch security and safety issues.
Prepares teller performance appraisals and disciplinary notices as required.
Partners with the Branch Manager
schedules tellers for adequate coverage.
Ensures excellent customer service skills are practiced by all the teller staff members.
Meets or exceeds monthly sales production goals for products and services as assigned by manager.
Delivers personalized service that focuses on individual customer needs.
Identifies and offers products and services that will improve our member’s financial lives.
Ensures confidentiality of member transactions; follows regulatory compliance procedures including, but not limited to, BSA, Robbery and Security and Privacy; follows all bank policies and procedures; observes security and regulatory procedures.
Responsible for daily branch operations to include overdraft management, vault management, branch schedules, the opening and closing of the office, and other such duties.

High School Diploma or equivalent required
Excellent customer service and oral communication skills
2+ years of experience assessing and meeting the needs of customers and/or problem solving
2+ years of leadership experience including coaching, training or mentoring
2+ years of Prior managerial/supervisory experience
2+ years of cash handling experience
Strong knowledge of Microsoft Office preferred
Prior banking experience strongly preferred

Assistant Branch Manager

Key skills