Banquet Manager

Role Overview

• Supervise set-up and service staff to ensure timely and accurate room setup of food and beverages according to client specifications.
• Ensure an appealing, creative, and consistent presentation of all food and beverage items.
• Greet guests upon arrival and maintain a visible presence throughout the event; resolve guest complaints and answer questions to ensure customer satisfaction.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Hire banquet staff as needed to maintain adequate staffing levels; coach and counsel team members regarding their career and personal development; conduct performance evaluations and provide feedback.
• Train banquet staff in proper setup, serving, and cleanup procedures.
• Guide the team to consistently meet or exceed the standards set by the hotel.
• Enforce uniform standards for all staff.
• Prepare schedules and assign duties to banquet wait staff and setup personnel.
• Handle cash transactions and maintain a balanced cash register.
• Oversee the activities of the banquet staff to ensure accurate and timely banquet service.
• Attend weekly banquet event order meetings.
• Maintain adequate inventory supply levels to meet projected needs.
• Conduct monthly inventory of all banquet supplies including linens, beverages, glasses, china, flatware, serving utensils, candles, and decorations; requisition additional supplies as needed.
• Maintain strict control over all audio-visual equipment, ensuring it is cleaned and stored securely.
• Communicate with the maintenance department regarding repair or safety issues related to banquet equipment.
• Ensure regular maintenance and cleaning of the banquet area is performed.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters.
• Perform all duties and responsibilities in a timely and efficient manner, in accordance with established company policies and procedures to achieve the overall objectives of this position.
• At all times, project a favorable image of the hotel group and the hotel to the public.

Requirements

• Minimum of two years of experience in Banquets or Hospitality is preferred.
• Knowledge of Food and Beverage preparations, service standards, appropriate table settings, service ware, and etiquette.
• Experience delivering exceptional customer service to both guests and team members.
• A genuine interest in hospitality; a desire to make others feel welcome, comfortable, and cared for.
• A collaborative spirit and enjoyment of teamwork.
• Strong communication skills are essential when interacting with guests and co-workers.
• Ability to read, write, and speak in English.
• Basic math skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• The ability to work a flexible schedule including nights, weekends and/or holidays.
• Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards is an advantage.

Benefits

• Medical, Dental, and Vision Insurance
• Vacation and Holiday Pay
• Same-Day Pay Available
• Employee Assistance Programs
• Opportunities for Career Growth and Manager Training Programs
• Reduced Room Rates Across Our Portfolio
• Third-Party Perks (such as Movie Tickets, Attractions, and More)
• 401(k) Plan with Company Match
• Employee Discounts
• Flexible Scheduling Options
• Other Voluntary Benefits (Life Insurance, Accident Insurance, etc.)