Define and maintain program and project management standards, methodologies, and tools to ensure consistency and quality across all initiatives.
Establish and operate governance frameworks to support initiative prioritization, approval, and reporting.
Ensure alignment of PMO practices with enterprise change management, process governance, and technology delivery frameworks.
Oversee integrated planning and sequencing of initiatives across business functions.
Develop and manage portfolio-level reporting to track progress, risks, dependencies, and benefits realization.
Lead and develop a team of Program Managers and Business Analysts to ensure effective project delivery and capability development.
Manage project resource planning and allocation to align capacity with business priorities.
Drive cross-functional coordination and communication to resolve issues, manage dependencies, and drive execution.

10+ years of experience in Program/Project Management or PMO leadership roles – preferably within the insurance brokerage space
Demonstrated experience managing large-scale business transformation or operational improvement programs
Proven people leadership experience with responsibility for managing junior resources
Strong knowledge of project management methodologies (e.g., PMI, Agile, or hybrid approaches)
Experience with project portfolio management tools (e.g., Monday.com) and data visualization/reporting platforms
Bachelor’s degree in Business, Operations, or related field (MBA or equivalent is a plus)
PMP, PgMP, or similar professional certification is a plus

Operations Head – PMO

Key skills