About this role

Assign transcription tasks to transcribers and oversee timely submission of completed transcripts
Check in client audio files, troubleshoot upload issues, and facilitate the transfer of files to Box
Process paperwork submitted by digital reporters and uphold quality control standards
Manage a queue of time-sensitive tasks, prioritizing effectively to meet deadlines
Perform repetitive tasks while maintaining accuracy and efficiency
Utilize platforms such as Microsoft Teams, Adobe and other proprietary software for collaboration and workflow management

Strong verbal and written communication skills with a courteous and professional demeanor
Ability to communicate effectively with management and clients
Technical knowledge of audio and video equipment
Excellent time management skills and reliability
High attention to detail with the ability to identify and correct errors

Transcription Analyst

Key skills