Director, Client Success

Role Overview

• Establish strong, professional, and ongoing relationships with key stakeholders within assigned clients.
• Elevate key stakeholders to VP Transportation and Sustainability Leadership.
• Utilize Salesforce to map all client relationships and coordinate account planning for collaboration across functions within Breakthrough.
• Understand and be able to articulate the value proposition of all Breakthrough product offerings and demonstrate the application, specific and unique to each client engagement.
• Quarterly or semi-annual cadence of client value engagements.
• Lead strategy and change management to enable value through new client implementations.
• Encourage early use of extended freight and sustainability tools for clients to obtain full value after implementation and expand deep sale opportunities.
• Identify opportunities to deliver additional value to current clients and coordinate associated deep selling activities to drive revenue with product sales leaders.
• Lead client discovery in product introductions and engage product leads in further sales activity.
• Lead the account planning cycle to deliver extraordinary value and service to the client through the development of 1
• and 3-year strategic roadmaps.
• Share experiences and develop best practices among Client Delivery team.
• Mentor, provide feedback, and development opportunities for Client Account Managers in alignment with Team Leads.
• Proactively assess, clarify, and validate client needs in partnership with Client Account Managers on an ongoing basis.
• Review usage logs of activity for system-based users to determine patterns or changes in how they are deriving value.
• Achieve industry leading client and product retention metrics.
• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally

Requirements

• Bachelor’s degree with 10+ years of experience in sales, business development, and/or customer relations
• Outstanding client relationship management skills
• Ability to excel in a team environment
• Proven track record of client retention and relationship building
• Self-motivated, with high energy and an engaging level of enthusiasm
• Willingness and ability to travel up to 30%

Benefits

• Professional development opportunities
• Flexible work arrangements