Foster lasting relationships and promote organic growth with clients and vendors through value-added strategic analyses and consultative solutions.
Provide a superior level of proactive client focus and teamwork.
Leverage industry knowledge to promote key client and vendor satisfaction, leading to client retention and organic growth.
Forge relationships with client C-Suite Executives.
Demonstrate ownership for the resolution of issues escalated by partners and serve as a liaison to various internal departments, advocating for both Ascensus and its partners.
Deliver superior service to strengthen relationships and capture a greater share of business/services from clients/vendors.
Review existing book of business to identify retention and cross-sell opportunities to meet revenue goals.
Manage expenses, identify departmental growth and process improvement opportunities, and lead projects that fulfill departmental objectives.
Lead efforts to conduct ongoing prospective market analysis and initiatives related to the establishment of new client/vendor relationships and the creation of additional value for existing relationships.
Gather and analyze data associated with clients/vendors and conduct outreach activities including regularly scheduled calls, annual reviews, and reporting.
Maintain proficiency with regulatory, financial, accounting, service, operations and compliance aspects of the relationship management function.
Ensure that all contractual obligations for key partnerships are met.
Identify unique client characteristics or concerns and analyze the impact on the contractual agreement.
Negotiate contract amendments and pricing structures, as applicable.
Assist with other tasks and projects as assigned.
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Requirements
Bachelor’s degree in business or related fields, or equivalent work experience
Minimum 15 years’ experience in benefits industry
Prior experience with large market institutional client relationships within a benefits environment
Ability to work independently, but also work within and contribute to maintaining a highly-cohesive team environment
Excellent analytical and problem-solving skills
Ability to coordinate and run meetings attended by senior-level personnel in both internal and external environments
Must be detail oriented and be able to produce high quality work within tight time constraints
Ability to make sound business judgments while effectively balancing client needs and organizational considerations (e.g., risk mitigation, company reputation)
Ability to manage escalated calls professionally and effectively to resolution
Excellent written and oral communication skills, including group presentation experience
Proficiency with Microsoft Office products including Excel, Word and PowerPoint