Manager, Revenue Cycle Field Operations

Role Overview

• Responsible to direct the CES Revenue Cycle operations for meter reading, revenue protection and credit and collections for assigned areas
• Administers the policies and procedures of Revenue Cycle to assure overall strategies and goal attainment
• Accountable for customer satisfaction, as well as safety performance of the work group
• Responsible for development of and compliance to company policies, procedures and standards
• Manage multiple locations that require extensive driving and travel (territories may extend thousands of square miles)
• Accountable for adherence to multiple state and federal regulations
• Manages per the labor contract, where applicable
• Fiscally responsible for area budget
• Positions the organization to meet the ever-changing demands of a changing and competitive environment
• Provides leadership, coaching, and support and development opportunities for bargaining and non-bargaining unit employees
• Responsible for hiring, training, disciplines and performance evaluation
• Where applicable, interprets and administers the terms and conditions of labor agreement to maintain positive relations with the union
• Responsible for resolution of customer requests and inquiries
• Interacts with entire Revenue Cycle management team to develop, maintain, and implement Xcel Energy credit policies and cross-functional process to ensure reduction of arrears, write-offs and DSO (Daily Sales Outstanding)
• Manage implement and coordinate training of Credit policy to other credit units
• Interacts with entire Revenue Cycle management team to develop and maintain Revenue Protection programs, policies and guidelines in accordance to regulations
• Coordinate customer awareness and training, as well as program implementation
• Review all Revenue Protection investigations
• Manage relationships with outsourced vendors, for assigned area, to ensure desired performance levels
• Serves as deregulation point of contact as deregulation becomes focal point in districts and works with other managers in deregulation implementation
• Interacts with entire Revenue Cycle management team to development and implement of policies and procedures, measurements, and evaluations in support of Xcel Energy's commitment to safety
• Utilizes demonstrated in-depth knowledge and competency in all related data acquisition applications and technologies
• Accountable for accurate and timely data acquisition of energy meters via utilization of human resources and technologies including automation
• Evaluates, recommends, develops and implements technologies and applications that ensure the integration of data in timely and accurate manner

Requirements

• College degree or equivalent combination of education and experience required
• 5 or more years of related work experience with automated and manual meter reading systems, billing system operations, credit and collection procedures/policies
• Thorough understanding of PUC and Electric and Gas rate requirements
• Basic security management and loss prevention strategies is required
• Minimum of 3 years leadership / supervisory experience required with preferred experience in labor agreement negotiations
• Detailed knowledge of utility regulatory requirements, budgeting and customer resource systems are required
• Demonstrated in-depth knowledge and competency in all related data acquisition applications and technologies
• Strong verbal and written communication skills

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave