Educate, instruct, and upsell all assigned and newly generated accounts in an assigned territory
Act as a liaison between the client and the Labcorp operations team in relation to client needs
Provide ongoing service and timely resolution to customer base
Ensure customer retention by providing superior customer service
Recommend solutions that are client focused
Provide account management for client's day-to-day operations
Collaborate with entire sales team to grow book of business
Meet and exceed monthly retention and upsell goals
Conduct Annual Customer Business Reviews (CBRs) with decisionmakers and at least one provider
Host biannual leadership meetings for all Phlebotomy-Covered Accounts, including Phlebotomy Management
Proactively identify and address issues related to; IT/EMR workflow, Operational, testing, or billing concerns, Phlebotomy performance and staffing

Bachelor’s degree is preferred
Previous sales experience or account management of 3+ years is preferred
Experience in the healthcare industry is a plus
Proven success managing a book of business
Superior customer service skills with the ability to build trust-based relationships
Effective communication skills, both written and verbal
Ability to deliver results in a fast-paced, competitive market
Excellent time management and organizational skills
Proficiency in Microsoft Office and Excel
Valid driver’s license and clean driving record.

Key Account Executive

Key skills