Director, Credit Card Program Operations

Role Overview

• Oversee Credit Card Program operations
• Manage relationships with Card Issuer and Network Provider
• Coordinate ongoing program reviews
• Manage card production processes
• Own incident management processes
• Lead audits and compliance tasks
• Create and manage credit card policies and procedures
• Manage marketing & asset approval processes

Requirements

• Strong relationship management skills
• Experience with contractual obligations and compliance
• Proven ability to manage SLAs and reporting requirements
• Familiarity with card production processes
• Incident management experience
• Knowledge of audit and compliance tasks in credit card programs
• Ability to create and manage operational policies and procedures
• Experience in marketing asset approval processes