About this role
Role Overview
- Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices.
- Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.
- Gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.
- Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.
- Complete paperwork relating to deliveries, pick-ups & testing.
- May be required to work after-hours and on an on-call basis, including weekend and holiday coverage.
- Facilitate credit card payments through company approved process.
- Support Specialist II and III may also include conducting equipment set-up and conducting titration studies, respectively.
Requirements
- High School diploma or equivalent, required.
- 1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred.
- Intermediate knowledge/proficiency in Microsoft Office, required.
- State or National certification or licensure as one or more of the following required; Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required for Level II Support Specialist.
- 2 years’ experience in home medical equipment industry (oxygen therapy or respiratory), preferred for Level II Support Specialist.
- Licensed or Registered Respiratory Therapist or Registered Nurse, required for Level III Support Specialist.
- 3 years’ experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), preferred for Level III Support Specialist.