Manages daily activities of the benefits service center.
Manages the administration of all legally required processes to ensure legal compliance with all federal and state mandates.
Identifies best practices and implements changes to streamline the administration of all health and welfare benefit plans requiring consultation with, and/or the management of consultants, vendors, and other internal departments.
Executes the implementation of new benefits programs and processes and the annual enrollment process.
Manages the review of all health and welfare plan appeals and the review and resolution of all customer service and administration issues.
Manages the development of a comprehensive training program for the benefits department staff and field associates.
Delivers training for the field and call center.
Selects, develops and motivates assigned staff.

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Experience with Benefits Administration
Experience with case management technologies used to support the customer
experience
Demonstrated critical and analytical thinking and problem-solving skills to address complex issues
Demonstrated ability to collaborate and work effectively with cross-functional teams
Demonstrated project management skills
Excellent written and verbal communication skills
Proficiency in HR systems including, but not limited to Workday and understanding of data flows and integrations

Manager, Benefits Administration

Key skills