Delivery Director, Professional Services

Role Overview

• Manage and grow Professional Services business in the Americas and US Public Sector.
• Responsible for all aspects of the services business, focusing on enhancing customer adoption and driving customer satisfaction.
• Manage a growing team of Consultants, Solution Architects, and Project Managers.
• Work with services partners to create a flexible and cost effective delivery network.
• Contribute to and execute the EDB Customer Experience (CX) strategic vision.
• Partner closely with EDB Sales and drive solutioning of CX services during the presales phase.
• Ensure excellence in Customer delivery, and managing operational success metrics.

Requirements

• 15+ years demonstrated experience directly managing, leading and building a Professional Services business preferably in support of an enterprise technology, data or AI platform.
• 10+ years demonstrated experience of successfully building, growing, and scaling services teams and book of businesses, successfully delivering to booking, revenue, and margin targets.
• 10+ years of contract development and successful negotiation of professional services commercials within a contracting cycle.
• Excellent strategic thinking and problem-solving skills
• Detail oriented with excellent follow through skills and a sense of urgency.
• Exceptional stakeholder management skills, with a customer-first approach.
• Excellent communication and execution of responsibilities, reporting and accountable to the VP of Professional Services or similar role.
• Proven experience building and leading a team of 10+ people in a fast-paced, growing company.
• Demonstrated experience with a subscription-based business model, delivering on-premises and SaaS solutions.
• Demonstrated success of building and executing initiatives to improve quality, reliability, efficiency, and repeatability of services offerings and deliveries.
• Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers, product development, sales engineering, support, customer success) and delivery partners.
• Serves as an expert in Professional Services internally and externally with customers and partners.
• Ability to travel up to 50%.

Benefits

• EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.
• Access to CuraLinc to aid employees in health and wellness tips and practices.
• Wellness Fridays extending to December 2026!