Manage and grow Professional Services business in the Americas and US Public Sector.
Responsible for all aspects of the services business, focusing on enhancing customer adoption and driving customer satisfaction.
Manage a growing team of Consultants, Solution Architects, and Project Managers.
Work with services partners to create a flexible and cost effective delivery network.
Contribute to and execute the EDB Customer Experience (CX) strategic vision.
Partner closely with EDB Sales and drive solutioning of CX services during the presales phase.
Ensure excellence in Customer delivery, and managing operational success metrics.
Requirements
15+ years demonstrated experience directly managing, leading and building a Professional Services business preferably in support of an enterprise technology, data or AI platform.
10+ years demonstrated experience of successfully building, growing, and scaling services teams and book of businesses, successfully delivering to booking, revenue, and margin targets.
10+ years of contract development and successful negotiation of professional services commercials within a contracting cycle.
Excellent strategic thinking and problem-solving skills
Detail oriented with excellent follow through skills and a sense of urgency.
Exceptional stakeholder management skills, with a customer-first approach.
Excellent communication and execution of responsibilities, reporting and accountable to the VP of Professional Services or similar role.
Proven experience building and leading a team of 10+ people in a fast-paced, growing company.
Demonstrated experience with a subscription-based business model, delivering on-premises and SaaS solutions.
Demonstrated success of building and executing initiatives to improve quality, reliability, efficiency, and repeatability of services offerings and deliveries.
Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers, product development, sales engineering, support, customer success) and delivery partners.
Serves as an expert in Professional Services internally and externally with customers and partners.
Ability to travel up to 50%.
Benefits
EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.
Access to CuraLinc to aid employees in health and wellness tips and practices.