Key skills
SQLSaaSLeadershipCommunication
About this role
Role Overview
- Become an expert in RainFocus platform
- Train client admins on the RainFocus tools and processes as necessary
- Configure the RainFocus platform
- Work with clients to identify business requirements
- Facilitate holistic system configuration
- Identify and mitigate risks to achieve implementation success
- Follow best practices for implementing RainFocus products
- Consult with clients on new ideas and best practices
- Document requirements, solution designs and testing plans
- Provide regular updates on milestones and tasks to project managers
- Engage in regular touch points with internal and client teams
- Communicate issues and risks to project managers and leadership
- Balance priorities across multiple assignments
- Thoroughly track tasks and complete all assignments on time
- Contribute to implementation tools, processes and templates
Requirements
- Has software implementation experience (less than 3 years)
- Solutions delivery through platform configuration, not custom development.
- Ability to think strategically to ensure solution supports business goals
- Ability to work independently, problem-solve, improvise
- Perform consistently under pressure
- Great communication skills, both written and verbal
- Team players only
- Must be able to travel domestically or internationally up to 20%
- Experience implementing SaaS platforms for Enterprise level clients, including gathering and documenting complex requirements, configurations, and integrations.
- Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing.
- Proven track record in delivering innovative and creative solutions
- Experience with HTML, CSS, SQL, JSON
Tech Stack
- SQL
Benefits
- competitive salaries
- competitive benefits
- 401k
- generous PTO
- countless other team building activities