Medical Billing Call Center Team Lead

Role Overview

• Answer patient calls/questions
• Updating and billing insurance
• Take Credit card payments
• Trying to resolve any concerns/issues on patient accounts
• Work with collection agencies for requests to remove from collections
• Respond to Attorney requests for balances and correspondence as well as update and bill insurance
• Primary escalation from our Call Center staff
• Answering escalated phone calls from our Call Center offshore team
• Assist in educating the offshore call center staff
• Update patient demographics
• Other tasks and projects as determined by your manager

Requirements

• NextGen experience a plus
• Medical Billing background
• Excellent communication skills and professional demeanor
• The ability to work under tight deadlines
• Strong written and verbal communication skills with customer service focused aptitude
• Detail-oriented individuals who are team players highly self-motivated
• Teamwork and collaboration skills
• Time management and organization skills
• Integrity to maintain confidentiality when working with sensitive business data
• Ability to function well in a fast-paced and at times stressful environment
• Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

Benefits

• Competitive Benefit Packages available
• Paid Holidays
• Paid Time Off