Vendor Management Program Manager – IT and Managed Services

Role Overview

• Works with the Senior Director and other Program Managers to execute the VMO strategy for Global IT’s services suppliers.
• Delivers against annual cost and quality goals, holding our vendors accountable for contractual performance while maintaining positive, cooperative relationships.
• Works collaboratively with the VMO team, internal customers, and IT services suppliers to match requirements to capabilities, set proper expectations, drive clarity of communication, and optimize ways of working together.
• Understands the details of the assigned MSP and BPO contracts & SOWs, serving as the subject matter expert in enforcing contractual requirements and resolving conflicts between Medtronic and its suppliers.
• Works with Tech Sourcing to enforce our preferred partner strategy, ensuring we receive the benefits from supplier consolidation – rewarding those IT partners who demonstrate ongoing operational and financial excellence.
• Able to leverage this program and these relationships to map out priorities, influence outcomes, and ensure Medtronic’s needs are met by our suppliers.
• Deliver measurable quality and performance improvements year-over-year, as seen in both monthly SLA/KPI metrics and customer satisfaction scores.
• Deliver measurable financial value year-over-year, coming from cost savings, cost avoidance, and supplier-driven AI, automation, process and resource efficiency.

Requirements

• Bachelor’s degree
• 5+ years of experience with a bachelor’s degree or 3+ years of experience with an advanced degree
• Strongly Preferred: Bachelor’s or advanced degree in a relevant technical or business discipline
• 5+ years working in some combination of IT operations, procurement, or vendor management, where managing contractual performance and influencing supplier outcomes were core components of the position
• 5+ years working with IT services suppliers, with particular emphasis on large, multinational firms such as Accenture, KPMG, IBM, Cognizant, TCS, HCL, etc.
• Experience working with vendor management data (SLAs, KPIs, financials) to measure and hold suppliers accountable for defined standards of performance
• Experience working with global teams in a follow-the-sun model; effective working with people and teams across APAC, EMEA, and the Americas
• Ability to influence – both internally and externally – using an objective, data-driven approach to reach the right solution
• Optimistic and solution focused – brings a positive outlook to the team, with a belief that we can always find a better, faster, cheaper way to deliver vs. the status quo
• Experience working with IT services firms, specifically in a customer-supplier context where vendor management was a key part of the position
• Experience working with multinational firms, customers, and/or leadership teams; able to communicate and influence people, across cultures and time zones
• Strong written, verbal, and interpersonal communication skills, specifically as it relates to working with internal and external teams to maintain effective relationships and long-term partnerships.

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)