Serve as the primary program-level point of contact for customers, ensuring alignment on goals, scope, timelines, and deliverables
Build trusted relationships with customers through clear, proactive, and scientifically accurate communication
Translate customer needs into actionable project plans and internal requirements
Develop, maintain, and oversee detailed project and program timelines across multiple concurrent initiatives
Coordinate cross-functional teams (e.g., scientific, technical, operations, commercial) to ensure milestones are met
Schedule, organize, and lead meetings related to execution against project milestones
Track progress against timelines, budgets, and scope, and adjust plans as needed
Generate clear, accurate, and timely reports for customers and internal stakeholders
Create and maintain program documentation, including project plans, meeting notes, and decision logs
Ensure reporting meets both scientific rigor and customer-friendly communication standards
Author and review scientific or technical documents such as study summaries, protocols, grants, or customer-facing technical reports
Synthesize complex scientific data into concise, well-structured written materials for both technical and non-technical audiences
Contribute to the development and improvement of program management and customer success processes

Bachelor’s degree in a scientific, technical, or related field
Relevant experience in program management, project management, customer success, or a related role
Demonstrated experience managing complex project timelines and cross-functional programs
Strong report generation skills, with experience producing customer-facing and internal reports
Proven scientific or technical writing experience

Program Manager

Key skills