R&D Operations Lead

Role Overview

• Lead and mentor a team of Software Implementation Managers (SPMs/SIMs), providing guidance, support, and professional development.
• Ensure consistent execution of R&D processes, sprint ceremonies, and project management best practices.
• Serve as the primary point of contact for program managers, product managers, and other stakeholders regarding project status, risks, and issues.
• Escalate deviations, risks, and resource constraints, ensuring timely resolution and explicit decision-making.
• Foster a culture of transparency, collaboration, and continuous improvement.

Requirements

• Proven experience in R&D operations, project management, or software implementation leadership.
• Strong understanding of agile and hybrid agile management methodologies.
• Proficiency with project management tools (Jira, PPM, MS Project) and capacity planning.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to manage multiple projects and teams in parallel, balancing strategic and operational priorities.

Benefits

• Health, dental, vision, life, accident & disability insurance.
• Tuition reimbursement to keep your brain buzzing.
• Paid time off to recharge.
• Wellness programs to keep you feeling great.
• Identity theft insurance for peace of mind.
• 401(k) Savings Plan with company contributions to help you plan for the future.