This position is responsible for authoring, editing, and maintaining procedural documentation for the Bank Operation business units.
Specialist will work closely with various members of the Bank Operations business units and support teams to complete analysis on business policies, procedures, job aids, and other resources to meet the bank’s overall strategic goals.
Create documentation solutions that support business needs and align with internal document standards, styles, and best practices.
Collaborate with Manager and other governance teams to ensure consistency.
Responsible for coordinating review and testing of new documents to determine accurate content and appropriate usage of the templates, style guides, and systems.
Interface with stakeholders and SMEs to gather appropriate details related to policy, procedure, and job aid requirements.

Minimum 3 years experience in Banking.
Bachelor’s Degree, ideally in Communication or Business Administration preferred.
1-3 years of experience in internal communications or technical writing preferred.
Must have a thorough knowledge of general banking products, regulations, and processes.
Proficient in Salesforce, Microsoft Office, including Word, Excel, PowerPoint, Visio, and Outlook.
Ability to travel to remote sites within the Maryland, Virginia, and DC area and possess a valid Driver’s License.

General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits

Bank Operations Policy & Procedure Specialist II

Key skills