Strategic Account Manager

Role Overview

• Cultivate long-term, trusted relationships with key stakeholders and champions, using a customer-centric partnership approach
• Are experienced in crafting strategic, complex multi-year renewal and expansion agreements
• Successfully negotiate software and services contracts with procurement teams, focusing on mutually beneficial value
• Collaborate and communicate effectively with technical and non-technical colleagues, from analysts to executive leadership, across all organizational levels
• Value data quality and maximize the use of CRM capabilities and emerging account management tools to monitor customer health
• Are motivated by exceeding ambitious retention and expansion targets, coupled with an unwavering spirit in the face of customer challenges.
• Ensure a smooth post-sale handoff, establish clear success metrics, and drive value realization and feature adoption across the client's team.
• Proactively manage the renewal pipeline, articulate the ROI of Flashpoint solutions, and mitigate churn risk to secure long-term contracts.
• Identify and qualify new use cases, services, and Flashpoint products (e.g., CTI, PSI, VulnDB) to expand the footprint and value delivered within the account.
• Continuously track engagement, satisfaction, and Net Promoter Score (NPS), proactively addressing any signals of potential risk or dissatisfaction.
• Maintain regular, high-touch communication with key decision-makers and end-user champions to reinforce partnership value and strategic alignment.
• Drive consultative conversations, translating Flashpoint's products and outcomes into tangible business value for the client.

Requirements

• A proven track record in strategic account management, customer success, or consultative sales within the B2B SaaS industry, ideally in cybersecurity or threat intelligence.
• Expertise in managing complex customer relationships, securing renewals, and driving organic growth within large enterprise accounts.
• A passion for helping companies keep their customers, employees, and infrastructure safe from cyber and physical threats
• A desire to not only manage accounts but also own expansion and renewal deals to close

Tech Stack

• Cyber Security

Benefits

• Diversity
• Culture and Belonging
• Perks
• Career Growth