About this role

Work with our Partnerships team to oversee and assist on high-profile migrations of email lists from external newsletter sites to Substack.
Managing step-by-step creator processes and solving issues as they arise to create a seamless transition for writers and creators joining Substack.
Lead and co-lead information sessions for Bestsellers and VIP users, answering technical and product questions.
Be a resource for Substack best practices, account setup, and issue resolution.
Partner with internal teams (Partnerships, Communications, Product, Leadership) to support launches, initiatives, and broader platform goals.

Exceptional written and verbal communication skills, with strong judgment and emotional intelligence.
Deep curiosity about culture, ideas, and independent publishing.
Comfort working directly with high-profile, high-expectation creators.
Ability to think strategically while also executing reliably day-to-day.
Strong relationship-building skills and a high degree of personal integrity.
Experience in tech, media, publishing, talent management, or adjacent fields.
Self-directed, adaptable, and comfortable operating in a fast-moving environment with evolving priorities.

Creator Solutions Manager

Key skills