Solutions Engineer, Enterprise

ServiceTitan is a company that provides software solutions for businesses, and they are seeking a Solutions Engineer to assist in acquiring new customers. The role involves collaborating with the Sales team to demonstrate product capabilities, providing technical support, and engaging with customers to address their needs.

Responsibilities:

• Partner with the Sales team to lead custom product demonstrations based upon business process and workflow of existing customers
• Support Special Projects for the Enterprise Sales Team, as the lead technical sales representative
• Collaborate with stakeholders in R&D, Sales, and Onboarding on product roadmap strategy to scale customer acquisition and revenue activation for industries tied to sales projects
• Enable new hires and internal teammates on the most up-to-date product functionality, industry insights, and talk track best practices
• Analyze and provide objective feedback for Account Executives if customers are compatible with the recommended product and/or features
• Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition
• Create clear documentation and approach for delivery to the implementation team
• Maintain and update industry-specific scripts for the internal team to use during demo’s
• Respond to functional and technical elements of RFIs/RFPs
• Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners

Requirements:

• 4 years of experience in sales engineering and/or relevant experience in Sales, Product, or Engineering
• Associate degree required
• Proven track record of success within or assisting the Sales organization at previous company
• Natural ability to think and act proactively to address roadblocks and issues